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Technical Support

This is where you will find all of the technical support information for your use of Moodle. 

When Will I Receive My Module Results?

Your module results are typically released 20 working days after the final submission deadline. You can check the exact release date in Moodle by navigating to the Results Section at the bottom of your module page.
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Where Can I Find My Results?

You will find your results in your Applicant Dashboard, not in Moodle. If you are struggling with getting your results, please contact Student Services as you need to know if you have passed your module or not. 

Early Release & Potential Delays
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At Learna, we continuously seek to improve our courses, and your feedback is essential to that process. The End of Module Survey provides an opportunity for you to share your thoughts—whether positive or constructive—on your learning experience.

Completion Requirement

The survey is a mandatory part of each module and must be completed to receive your results.

Where to Find It

You can access the survey at the bottom of your module homepage in Moodle. It will become available during the ...

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Sometimes, a Module Activity will involve making a video submission.  

This means you will be required to upload your submission to Moodle. You are able to upload your video directly, however, due to the size limits of 256 MB and the varieties of software needed to view different file types, we strongly recommend students upload their video to the YouTube platform and then copy-paste the URL link into a word document.

This word document can then be uploaded into the submission area easily. ...

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Viewing Your Results

For information on accessing your results on the University of South Wales platform, please refer to this page: View Your Results. The Results Service is accessible through this link: Results Service.

Print Your Results

You can print your results using the PDF button in the Results Service screens. A PDF copy of your results will be sent to your student e-mail account. This is the official version of the results and will print with the University Header.

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Student Services completely appreciates the stress that is encountered when technical errors occur around submission periods. 

Please remind yourself: do not panic, these things happen! 

Should you encounter any technical errors that obstruct you from uploading an assignment or completing the examination, then please do the following:

  1. Take a print screen immediately if an error has occurred. This needs to include a date and time-stamp to evidence the technical error. Without evidence, ...
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Sometimes a Module Activity will involve making a video.  We recommend that students upload their video to the YouTube platform and then copy-paste the URL link into a Word Document and upload this into the submission area. For further information on this, please see:

How to Upload a Module Activity Video Submission onto Moodle 

To find the most relevant and up-to-date guidance to upload a video to YouTube, please refer to their website: Upload YouTube Videos.

But How Do You Upload a Video...

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